FAQ

OUR PROMISE

We promise to be on time for each engagement in a clean, well-maintained car that is smoke-free.

We promise to always carry essential emergency contact information for family and local services in case of emergency.

All information, including emergency contact information, billing or credit information is secure for your protection.

Below are answers to common home care questions provided by our experts of in home care Raleigh and the surrounding areas trust. Contact us today!

A concierge assists clients with tasks in order to simplify their daily living. Just as a concierge in a five star hotel provides all sorts of services and information to the hotel’s clientele, likewise, Golden Harmony offers tailored services to enable independent living and a better quality of life.

We offer an hourly rate. After the one hour minimum, the time is billed in 15 minute increments. We promise to be on time for each engagement in a clean, well-maintained car that is smoke-free.

We are currently serving clients in Raleigh and surrounding areas.

Yes. We are licensed through the NC Department of Health and Human Services. Golden Harmony is covered by General and Professional Insurance.

Per state law, each companion is an employee, (not a contractor) and covered by Worker’s Comp Insurance, Liability Insurance, bonding and we carry an auto policy for when a companion drives a client to an appointment or outing.

As employees of Golden Harmony Concierge, you never have to worry about paying them directly or being responsible for their payroll taxes.

Your privacy is important and we follow HIPPA compliance with each senior we serve. When requested, we stay in contact with a designated family representative for each client for reporting purposes. All reports are first reviewed with the client and then forwarded to the representative with the client’s consent. Our reporting will provide to the family a first-hand perspective of the well-being and needs of each of our senior clients. We always carry necessary information to contact a relative or designated emergency contact person in case of emergency

Each of our companions love interacting and look forward to getting to know you and your story. They are well educated and have passed a rigorous background check including a clean driving record. We are all insured and bonded for your protection. Learn more about our staff

Although we appreciate that you would like to thank our staff, we ask that you DO NOT tip our companions. We take pride in being there when you need us and that’s enough tip for us.

A gift certificate is a gentle way for a concerned family member to purchase a package to introduce the senior to our services. This can be especially helpful when your loved one does not see the need. Often an outsider can see more clearly and recognize the value of our services and how they can offer convenience, comfort, more free time and peace of mind.

All our companions have passed a rigorous background check including a clear driving record. All our employees are insured and bonded for your protection.

We believe your health and privacy is important to keep secure. We only ask for the medical information that may be necessary in case of an emergency and we are HIPPA Compliant. We will ask for a list of emergency contact information, including family, friends, or physicians for emergency situations.

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